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ATENCIÓN AL CLIENTE módulo PPVP

Froggy Jumps

Played 2

About this activity

Atención al Cliente. 2º GB Servicios Administrativos.

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Spain
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ATENCIÓN AL CLIENTE módulo PPVP
 

Froggy Jumps

ATENCIÓN AL CLIENTE módulo PPVPOnline version

Atención al Cliente. 2º GB Servicios Administrativos.

by Lidia Mostazo López
1

En la fase de argumentación:

2

¿Qué son las objeciones?

3

¿Qué transmite una sonrisa al atender al cliente? ¿confi­anza, desconfianza o inseguridad?

4

¿Qué es el emisor en la comunicación?

5

¿Cuál es una técnica para hablar en público de forma clara?

6

¿Qué gesto genera confianza en la atención al cliente?

7

Ante una objeción como “Es muy caro”, ¿qué es adecuado responder?

8

¿Qué indica asentir con la cabeza mientras el cliente habla?

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