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Froggy Jumps
Froggy Jumps

Servicio al Cliente: Fundamentos

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Servicio al Cliente: Fundamentos

Froggy Jumps

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About this activity

Conoce los fundamentos de la atención.

Created by

Geraldine Gracia Amado
Geraldine Gracia Amado
Colombia

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Servicio al Cliente: Fundamentos
 

Froggy Jumps

Servicio al Cliente: FundamentosOnline version

Conoce los fundamentos de la atención.

by Geraldine Gracia Amado
1

¿Qué habilidad es crucial para entender al cliente?

2

¿Qué describe mejor un servicio orientado al cliente?

3

¿Qué significa SLA en servicio al cliente?

4

Qué técnica ayuda a manejar una queja?

5

¿Qué es un script en atención al cliente?

6

Qué hacer al finalizar una llamada?

7

Qué acción reduce tiempos de resolución?

8

¿Qué indicador mide satisfacción del cliente?

9

¿Qué debe evitarse al tratar una queja?

10

¿Qué es la fidelización de clientes?

 
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