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Froggy Jumps
Froggy Jumps

Service Desk Documentation Game

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Service Desk Documentation Game

Froggy Jumps

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About this activity

Test your knowledge of documenting Service Desk cases.

Created by

Purple Morpho
Purple Morpho
Costa Rica

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Service Desk Documentation Game
 

Froggy Jumps

Service Desk Documentation GameOnline version

Test your knowledge of documenting Service Desk cases.

by Purple Morpho
1

What is the main objective of documenting a case in the Service Desk?

2

What information must not be missing in good documentation?

3

What can cause incomplete documentation?

4

What is the correct template order for documenting an interaction?

5

True or False: Documentation is only needed for complex cases.

6

True or False: It's important to use technical and clear language when documenting.

7

A well-documented case should include which of the following?

8

What is a proper description for a ticket?

9

Which statement is true about documenting cases?

10

True - False : Each ticket must include the date and time of creation.

11

True - False : Each ticket must include the date and time of creation.

12

Is it necessary to include the time the user says they will be available for contacted?

13

False - true: Documentation is only necessary if the case is complex

14

Can I include the BitLocker recovery key in the documentation, in case the user needs it?

15

It's acceptable to use abbreviations like “gonna” in documentation?

16

Choose the best option for a title ticket

 
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