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Crossword Puzzle
Crossword Puzzle

Manejo de Clientes Difíciles y Crisis

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Manejo de Clientes Difíciles y Crisis
 

Crossword Puzzle

Manejo de Clientes Difíciles y CrisisOnline version

Habilidades para gestionar clientes difíciles y respuestas en crisis.

by Marin zamora
1

Técnicas para reducir la tensión durante una interacción con un cliente molesto.

2

Atención plena al interlocutor y confirmación de lo entendido para evitar malentendidos.

3

Conjunto de reglas y pasos a seguir ante incidentes o derivaciones.

4

Acción de trasladar un caso a un nivel superior o área especializada.

5

Persona de gestión que coordina y decide cuándo escalar.

6

Situación de alta tensión que requiere respuestas rápidas y coordinadas.

7

Estado de serenidad mantenido ante presión para comunicar seguridad.

8

Capacidad de entender y compartir los sentimientos del cliente.

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