Engagement Center Policy Quiz

Froggy Jumps

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About this activity

Policy knowledge check.

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Francisco

United States

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Froggy Jumps Engagement Center Policy QuizOnline version Policy knowledge check. by Francisco 1 What is the primary responsibility of Engagement Center employees? a Handling member interactions and scheduling b Conducting medical procedures c Managing payroll 2 If an employee is absent unplanned, what should they do? a Submit a PTO request b Notify HR after the shift c Notify their supervisor at least 2 hours before the shift 3 Minimum notice for a PTO request is? a 3 days b 1 week c 24 hours 4 What attire is required for Engagement Center employees? a Uniform b Camera-ready casual attire c Business formal 5 Which system must employees stay logged into during shift? a Five9 b Outlook c Zoom 6 How quickly should a member be engaged after answering a call? a Immediately b Within 3 seconds c Within 10 seconds 7 What is the required tone of voice on calls? a Upbeat and respectful b Aggressive c Monotone 8 Before placing a member on hold, what should you do? a Transfer immediately b Say nothing c Ask for permission 9 What is prohibited during member interactions? a Using plain language b Using profanity or slang c Listening actively 10 What must be verified before discussing medical information? a Insurance provider b Member's phone number c Two identifiers (e.g., name, DOB, address)

Froggy Jumps

Engagement Center Policy QuizOnline version

Policy knowledge check.

by Francisco

What is the primary responsibility of Engagement Center employees?

Handling member interactions and scheduling

Conducting medical procedures

Managing payroll

If an employee is absent unplanned, what should they do?

Submit a PTO request

Notify HR after the shift

Notify their supervisor at least 2 hours before the shift

Minimum notice for a PTO request is?

3 days

1 week

24 hours

What attire is required for Engagement Center employees?

Uniform

Camera-ready casual attire

Business formal

Which system must employees stay logged into during shift?

Five9

Outlook

Zoom

How quickly should a member be engaged after answering a call?

Immediately

Within 3 seconds

Within 10 seconds

What is the required tone of voice on calls?

Upbeat and respectful

Aggressive

Monotone

Before placing a member on hold, what should you do?

Transfer immediately

Say nothing

Ask for permission

What is prohibited during member interactions?

Using plain language

Using profanity or slang

Listening actively

What must be verified before discussing medical information?

Insurance provider

Member's phone number

Two identifiers (e.g., name, DOB, address)

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Engagement Center Policy Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Engagement Center Policy QuizOnline version

by Francisco

What is the primary responsibility of Engagement Center employees?

If an employee is absent unplanned, what should they do?

Minimum notice for a PTO request is?

What attire is required for Engagement Center employees?

Which system must employees stay logged into during shift?

How quickly should a member be engaged after answering a call?

What is the required tone of voice on calls?

Before placing a member on hold, what should you do?

What is prohibited during member interactions?

What must be verified before discussing medical information?

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