Arkos Five9 Training Quiz

Froggy Jumps

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About this activity

Five9 Arkos knowledge booster.

Created by

Francisco

United States

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Froggy Jumps Arkos Five9 Training QuizOnline version Five9 Arkos knowledge booster. by Francisco 1 What does Five9 primarily help Arkos Health manage? a Call handling and routing b Insurance claims c Appointment scheduling 2 Which status should you select to begin making or receiving calls? a Not Ready b Ready c Break 3 What does selecting “Voice” and “VM” under “Ready For” enable? a Making and receiving calls and voicemails b Sending emails c Accessing patient records 4 What is the difference between a warm and cold transfer? a Warm is for emergencies b Warm includes an introduction; cold does not c Cold is faster 5 What should you do after a call ends? a Start a new call b Set a disposition c Log out 6 How do you handle multiple contact records for the same number? a Delete all but one b Choose the correct one c Merge them 7 Where can you change your audio device settings? a Voicemail b Contacts c Settings 8 What does “Break” status indicate? a You’re in a meeting b You’re ready for calls c You’re on a scheduled pause 9 What is the function of the Queue Callback feature? a To end a call b To hold a caller’s place in line c To delete voicemails 10 What does “After Call Work” allow you to do? a Document the call b Make another call c Transfer the call

Froggy Jumps

Arkos Five9 Training QuizOnline version

Five9 Arkos knowledge booster.

by Francisco

What does Five9 primarily help Arkos Health manage?

Call handling and routing

Insurance claims

Appointment scheduling

Which status should you select to begin making or receiving calls?

Not Ready

Ready

Break

What does selecting “Voice” and “VM” under “Ready For” enable?

Making and receiving calls and voicemails

Sending emails

Accessing patient records

What is the difference between a warm and cold transfer?

Warm is for emergencies

Warm includes an introduction; cold does not

Cold is faster

What should you do after a call ends?

Start a new call

Set a disposition

Log out

How do you handle multiple contact records for the same number?

Delete all but one

Choose the correct one

Merge them

Where can you change your audio device settings?

Voicemail

Contacts

Settings

What does “Break” status indicate?

You’re in a meeting

You’re ready for calls

You’re on a scheduled pause

What is the function of the Queue Callback feature?

To end a call

To hold a caller’s place in line

To delete voicemails

What does “After Call Work” allow you to do?

Document the call

Make another call

Transfer the call

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Arkos Five9 Training Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Arkos Five9 Training QuizOnline version

by Francisco

What does Five9 primarily help Arkos Health manage?

Which status should you select to begin making or receiving calls?

What does selecting “Voice” and “VM” under “Ready For” enable?

What is the difference between a warm and cold transfer?

What should you do after a call ends?

How do you handle multiple contact records for the same number?

Where can you change your audio device settings?

What does “Break” status indicate?

What is the function of the Queue Callback feature?

What does “After Call Work” allow you to do?

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