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Reto de Servicio al Cliente

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About this activity

Desafío de datos de atención al cliente.

Created by

Juliana barrios nieto
Juliana barrios nieto
Colombia

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Reto de Servicio al Cliente
 

Reto de Servicio al ClienteOnline version

Desafío de datos de atención al cliente.

by Juliana barrios nieto
1

Las llamadas deben durar al menos 30 minutos para resolver la mayoría de incidencias.

2

La consistencia en las respuestas entre canales mejora la experiencia.

3

Cada cliente debe recibir exactamente la misma solución, sin adaptar a su caso.

4

Las métricas no deben compartirse con el equipo; se revisan solo por gerentes.

5

La empatía y la escucha activa aumentan la satisfacción del cliente.

6

El tiempo de respuesta en chat en vivo suele ser inferior a 2 minutos.

7

El objetivo principal es vender un producto en cada interacción.

8

Las encuestas post-servicio permiten medir la satisfacción del cliente.

9

Un servicio al cliente eficaz registra cada interacción para seguimiento.

10

Si un cliente no responde en 5 segundos, se cierra el ticket.

 
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