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Crossword Puzzle
Crossword Puzzle

Habilidades Clave de Servicio al Cliente

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Habilidades Clave de Servicio al Cliente
 

Crossword Puzzle

Habilidades Clave de Servicio al ClienteOnline version

Términos para dominar la atención al cliente.

by laura rodriguez
1

Atención activa a lo que expresa el cliente.

2

Poner al otro en su lugar para entender sus emociones.

3

Trato respetuoso y cortés hacia la persona.

4

Tomar la iniciativa para resolver problemas antes de que ocurran.

5

Calma para gestionar respuestas ante situaciones largas o difíciles.

6

Intercambio claro de ideas entre cliente y asesor.

7

Resultado que resuelve la petición o el problema.

8

Apertura para recibir comentarios, solicitudes y críticas.

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