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Froggy Jumps
Froggy Jumps

Quiz: Atención al Cliente

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Quiz: Atención al Cliente

Froggy Jumps

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About this activity

Conoce técnicas clave.

Created by

Juan Burgos
Juan Burgos
Chile

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Quiz: Atención al Cliente
 

Froggy Jumps

Quiz: Atención al ClienteOnline version

Conoce técnicas clave.

by Juan Burgos
1

¿Qué busca la atención al cliente?

2

¿Cuál es una habilidad clave?

3

¿Qué debe hacer un empleado al recibir una queja?

4

¿Qué importancia tiene el tono de voz?

5

¿Qué significa SLA en atención al cliente?

6

¿Cuál es una buena práctica en respuestas escritas?

7

¿Qué hacer con un comentario negativo?

8

¿Qué representa la escalabilidad en atención?

9

¿Qué canal es esencial para la primera atención?

10

¿Qué mide el feedback del cliente?

 
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