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LOS KPIs introduccion

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About this activity

la importancia de los Indicadores claves de desempeño y como aplicarlas

Created by

Juan Pablo Callizaya
Juan Pablo Callizaya
Bolivia

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LOS KPIs introduccion
 

LOS KPIs introduccionOnline version

la importancia de los Indicadores claves de desempeño y como aplicarlas

by Juan Pablo Callizaya
QR
1

¿Qué significa KPI en el contexto empresarial?

Selecciona una o varias respuestas

2

¿Cuál de las siguientes opciones describe mejor la función de un KPI?

3

Si una empresa mide la satisfacción del cliente mediante encuestas, ese KPI pertenece al área de:

4

Un KPI será realmente útil si cumple con las características SMART. ¿Qué representa la “M”?

5

Imagina que tu empresa quiere mejorar las ventas un 15% en tres meses. ¿Cuál sería un buen KPI?

6

¿Por qué es importante definir objetivos SMART antes de establecer un KPI?

7

Selecciona el KPI más adecuado para el departamento de recursos humanos:

8

Una empresa líder mide el “Net Promoter Score (NPS)”. ¿Qué busca evaluar con este KPI?

9

Si un KPI no se revisa con frecuencia, ¿qué podría ocurrir?

10

Una empresa de transporte desea reducir los retrasos en las entregas. ¿Qué KPI sería más útil?

 
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