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Froggy Jumps
Froggy Jumps

Evaluación de Conocimiento y Tipificación Operativa – Experiencia del Cliente Noviembre

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Evaluación de Conocimiento y Tipificación Operativa – Experiencia del Cliente Noviembre

Froggy Jumps

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About this activity

Esta evaluación tiene como objetivo medir el dominio de los agentes sobre la matriz oficial de tipificaciones y su correcta aplicación durante la gestión con clientes. A través de preguntas basadas exclusivamente en los criterios definidos por la operación, se busca validar la interpretación, clasificación y selección adecuada de cada caso, garantizando coherencia, precisión y estandarización en el registro de interacciones para asegurar una atención eficiente y alineada al modelo de servicio.

Created by

Jhaider Lopez Moreno
Colombia

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