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Froggy Jumps
Froggy Jumps

Vocación y Servicio al Cliente

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Vocación y Servicio al Cliente

Froggy Jumps

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About this activity

Quiz de atención al cliente

Created by

SHARON SORA
SHARON SORA
Colombia

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Vocación y Servicio al Cliente
 

Froggy Jumps

Vocación y Servicio al ClienteOnline version

Quiz de atención al cliente

by SHARON SORA
1

¿Qué habilidad describe entender y compartir los sentimientos del cliente?

2

¿Cuál es la primera regla al atender una queja?

3

¿Que significa servicio al cliente ?

4

¿El buen servicio al cliente es?

5

Qué frase ayuda a mantener tranquilo al cliente?

6

¿Qué significa TOM ( top of mind)?

7

¿Qué es el 'tono de voz' en atención al cliente?

8

¿La base del servicio al cliente es tratar a todos los clientes de la misma manera sin escuchar sus necesidades?

9

¿Qué hacer ante una queja repetitiva?

10

¿Que es inteligencia emocional ?

11

El punto de equilibrio entre lo que amas, lo que sabes hacer, lo que el mundo necesita y por lo que puedes recibir una compensación Hace referencia a….

12

El feedbak es…

13

¿Qué papel juega la vocación en la orientación al servicio al cliente

14

¿La vocación es lo opuesto al ikigai?

15

¿Que puede causar la falta de autocontrol emocional ?

 
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