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Froggy Jumps
Froggy Jumps

Quiz: Calidad de Servicio

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Quiz: Calidad de Servicio

Froggy Jumps

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About this activity

Evalúa tu comprensión sobre la calidad de servicio.

Created by

NILDA CHOQQUE BAEZ
NILDA CHOQQUE BAEZ
Peru

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Quiz: Calidad de Servicio
 

Froggy Jumps

Quiz: Calidad de ServicioOnline version

Evalúa tu comprensión sobre la calidad de servicio.

by NILDA CHOQQUE BAEZ
1

¿Qué mide la calidad de servicio según Kotler?

2

¿Qué elemento define SERVQUAL como una dimensión?

3

¿Cuál es otro componente clave de SERVQUAL además de fiabilidad?

4

¿Qué busca la capacidad de respuesta en SERVQUAL?

5

¿Qué impacto tiene la calidad de servicio en la empresa?

6

¿Qué incluye la dimensión de tangibles en SERVQUAL?

7

¿Qué favorece la calidad de servicio a largo plazo?

8

¿Qué afirma Zeithaml y Bitner sobre la calidad de servicio?

9

¿Qué acción es parte de la experiencia del cliente que influye en la calidad?

10

Conclusion sobre la calidad de servicio

 
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