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About this activity

Escoja correctamente qué es lo que debe o no debe hacer al aplicar los Primeros Auxilios Psicológicos

Created by

Melanie Lopez
Melanie Lopez
Ecuador

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¿Se debe o no se debe hacer?
 

¿Se debe o no se debe hacer?Online version

Escoja correctamente qué es lo que debe o no debe hacer al aplicar los Primeros Auxilios Psicológicos

by Melanie Lopez
1

Escuchar con atención, sin interrumpir ni asumir lo que el cliente siente.

2

Validar las emociones del cliente: “Entiendo que esto ha sido muy difícil para usted.”

3

Presionar al cliente para que hable o entregue detalles si no está listo.

4

Crear un ambiente de confianza y confidencialidad.

5

Minimizar su dolor o decir frases como “todo pasa por algo”.

6

Contar experiencias personales o casos de otros clientes.

7

Mantener la calma, incluso ante relatos difíciles o cargados de emoción.

8

Involucrarse emocionalmente al punto de perder la objetividad.

9

Dar consejos personales fuera del ámbito legal (“debería perdonarlo”, “olvídese de eso”).

10

Reconocer los propios límites y derivar a profesionales de salud mental si es necesario.

 
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