Do not drown !

Froggy Jumps

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About this activity

A fun game to learn from previous mistakes

Created by

Ayoub Kaddoussi

Tunisia

Download the paper version to play

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1	Ayoub Kaddoussi November 5, 2025	% 38	02:32

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Froggy Jumps Do not drown !Online version A fun game to learn from previous mistakes by Ayoub Kaddoussi 1 Should an agent leave any tags after solving a ticket? a yes b No c 2 Tracking indicated the the parcel is being returned to sender, the agent sent the template "Non delivery::Wait for RTS (for buyer)" to the buyer. Was this the correct template to send? a Yes b No c 3 Item is hidden with the notice "Brand_Name", there no appeal raised. How to proceed? a Follow the appeal not raised branch of the process attempt to appeal OQ&U. b Change the queue to P&S c Escalate the case via Ticketron. 4 Member complains about not receiving an item, the TX is completed, how do you proceed? a Inform the member to fill out the DOR form. b Inform the member that we can only offer limited help since the Tx is completed. c Escalate the case to internal consultation sheet. 5 Member complains they received a damaged parcel and has sent the inner packaging pictures. How do you proceed? a Inform the member that we have escalated the case. b Ask the member to provide outer packaging pictures as well as pictures of the damaged item. c Complete the the TX since the member provided missing proof. 6 Member complains they did not receive their item. The agent informed them to fill out the DOR letter and pended the ticket 72 Hours. Is this correct? a Yes b No c 7 Seller complains that they did not receive their returned parcel, the TX is canceld and is has been 25 calendar days since the RTS scan. How to proceed? a Compensate the seller. b Escalate the ticket to ServiceNow. c Inform the seller that they still need to wait for their returned parcel.

Froggy Jumps

Do not drown !Online version

A fun game to learn from previous mistakes

by Ayoub Kaddoussi

Should an agent leave any tags after solving a ticket?

yes

Tracking indicated the the parcel is being returned to sender, the agent sent the template "Non delivery::Wait for RTS (for buyer)" to the buyer. Was this the correct template to send?

Yes

Item is hidden with the notice "Brand_Name", there no appeal raised. How to proceed?

Follow the appeal not raised branch of the process attempt to appeal OQ&U.

Change the queue to P&S

Escalate the case via Ticketron.

Member complains about not receiving an item, the TX is completed, how do you proceed?

Inform the member to fill out the DOR form.

Inform the member that we can only offer limited help since the Tx is completed.

Escalate the case to internal consultation sheet.

Member complains they received a damaged parcel and has sent the inner packaging pictures. How do you proceed?

Inform the member that we have escalated the case.

Ask the member to provide outer packaging pictures as well as pictures of the damaged item.

Complete the the TX since the member provided missing proof.

Member complains they did not receive their item. The agent informed them to fill out the DOR letter and pended the ticket 72 Hours. Is this correct?

Yes

Seller complains that they did not receive their returned parcel, the TX is canceld and is has been 25 calendar days since the RTS scan. How to proceed?

Compensate the seller.

Escalate the ticket to ServiceNow.

Inform the seller that they still need to wait for their returned parcel.

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Do not drown !

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Froggy Jumps

Do not drown !Online version

by Ayoub Kaddoussi

Should an agent leave any tags after solving a ticket?

Tracking indicated the the parcel is being returned to sender, the agent sent the template "Non delivery::Wait for RTS (for buyer)" to the buyer. Was this the correct template to send?

Item is hidden with the notice "Brand_Name", there no appeal raised. How to proceed?

Member complains about not receiving an item, the TX is completed, how do you proceed?

Member complains they received a damaged parcel and has sent the inner packaging pictures. How do you proceed?

Member complains they did not receive their item. The agent informed them to fill out the DOR letter and pended the ticket 72 Hours. Is this correct?

Seller complains that they did not receive their returned parcel, the TX is canceld and is has been 25 calendar days since the RTS scan. How to proceed?

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