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Mistakes Review: Ticket Handling

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Mistakes Review: Ticket Handling

Riddle

One hour of real-world ticket mishaps and how to fix them.

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Created by

Sinda Ben Aicha
Sinda Ben Aicha
Italy

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Mistakes Review: Ticket HandlingOnline version

One hour of real-world ticket mishaps and how to fix them.

by Sinda Ben Aicha
1

A misstep where the member was told an escalation happened, but it hadn't.

Des indices

If escalation is needed, ensure proper documentation and routing to the correct system instead of stating it prematurely.

Differentiate between mix-ups by PO vs seller to route correctly.

Verify whether the issue was actually escalated or not before informing the member.