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Protocolo de Servicio al Cliente

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Protocolo de Servicio al Cliente

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About this activity

Prueba prácticas y errores comunes.

Created by

Alaina Salas Martinez
Alaina Salas Martinez
Costa Rica
This game is a version of
Protocolo de Servicio al Cliente

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Protocolo de Servicio al Cliente
 

Protocolo de Servicio al ClienteOnline version

Prueba prácticas y errores comunes.

by Alaina Salas Martinez
1

Usar jerga técnica sin explicaciones facilita la comprensión del cliente.

2

Ofrecer soluciones claras y explicar los pasos siguientes al cliente.

3

Practicar la escucha activa y parafrasear para confirmar las necesidades.

4

Nunca es necesario pedir el nombre del cliente ni verificar su identidad.

5

Saludar al cliente de forma cordial en los primeros segundos de la interacción.

6

Si el cliente está molesto, es mejor interrumpirlo para acelerar la llamada.

7

Solicitar y registrar datos relevantes con el consentimiento del cliente, cuidando su privacidad.

8

Una vez resuelto, no es necesario confirmar si el cliente quedó satisfecho.

9

La política de privacidad puede infringirse si la consulta es rápida.

10

Mantener un tono respetuoso y profesional durante toda la conversación.

 
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