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Video Quiz

Cómo lidiar clientes difíciles

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Cómo lidiar clientes difíciles

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About this activity

Esta actividad se centra en el concepto de la Inteligencia Emocional y su aplicación práctica como herramienta esencial para el manejo de clientes difíciles.

Created by

Graciela Martinez
Graciela Martinez
Dominican Republic

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Cómo lidiar clientes difíciles
 

Cómo lidiar clientes difícilesOnline version

Esta actividad se centra en el concepto de la Inteligencia Emocional y su aplicación práctica como herramienta esencial para el manejo de clientes difíciles.

by Graciela Martinez
QR
1

¿Qué es la inteligencia emocional?

2

¿Qué capacidad tienen aquellas personas que manejan su inteligencia emocional?

3

¿Cómo podemos actuar desde la inteligencia emocional para lidiar con clientes difíciles?

4

¿Cuáles son las 4 claves para manejar la inteligencia emocional al tratar con personas difíciles?

Explicación

Incorrecto, es un pilar fundamental en las relaciones humanas que permite a las personas identificar y gestionar sus propias emociones.

Incorrecto, tienen la capacidad de relacionarse con clientes, colaboradores y empleados de una manera mucho más efectiva.

Incorrecto, cambiando nuestra forma de pensar sobre ellos, dejando de verlos como "personas difíciles" para poder entenderlos desde la empatía y la comprensión.

Incorrecto, las cuatro claves son: 1. No tomárselo personal. 2. Relajarse y gestionar la emoción. 3. Ser compasivo y escuchar. 4. Dejar claros los límites asertivamente.

 
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