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CMI: Verdadero o Falso

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Descubre conceptos clave del Cuadro de Mando Integral.

Created by

MARÍA CRISTINA GONZÁLEZ LARA
MARÍA CRISTINA GONZÁLEZ LARA
Ecuador

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CMI: Verdadero o Falso
 

CMI: Verdadero o FalsoOnline version

Descubre conceptos clave del Cuadro de Mando Integral.

by MARÍA CRISTINA GONZÁLEZ LARA
1

El Cuadro de Mando Integral (CMI) traduce la estrategia de una empresa en objetivos concretos, medibles y equilibrados en cuatro perspectivas.

2

La perspectiva Aprendizaje y Crecimiento se centra exclusivamente en ventas y resultados comerciales.

3

Los KPI no deben incluir indicadores relacionados con la satisfacción de clientes.

4

Un KPI de la perspectiva Cliente puede ser la satisfacción de empresas asesoradas.

5

El tiempo de inactividad del sistema objetivo indicado es mayor al 5% para mostrar robustez.

6

Requiere un liderazgo débil para tener éxito; no es necesario patrocínio explícito de la alta dirección.

7

Un mapa estratégico del CMI muestra relaciones de causa y efecto entre objetivos.

8

La perspectiva financiera de CMI pregunta: ¿Cómo nos ven los accionistas?

9

En el ejemplo del ejercicio, se propone reducir el tiempo de desarrollo a ≤30 días.

10

El NPS objetivo típico indicado en el material es 100 puntos.

 
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