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Desafío: Servicio al Cliente

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About this activity

Verdadero o falso sobre atención al cliente

Created by

CLAUDIA
CLAUDIA
Colombia

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Desafío: Servicio al Cliente
 

Desafío: Servicio al ClienteOnline version

Verdadero o falso sobre atención al cliente

by CLAUDIA
1

Nunca es necesario disculparse aunque el error fue de la empresa.

2

Ofrecer soluciones adecuadas aumenta la probabilidad de resolución.

3

La empatía ayuda a resolver problemas de clientes.

4

Explicar en palabras técnicas siempre es mejor que simplificar.

5

Los clientes deben esperar sin recibir actualizaciones sobre su caso.

6

Escuchar activamente es fundamental en servicio al cliente.

7

Los tiempos de respuesta rápidos influyen en la satisfacción.

8

Un tono respetuoso facilita la comunicación.

9

La satisfacción del cliente no impacta en la lealtad.

 
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