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Resolución de Conflictos: Sí/No

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Resolución de Conflictos: Sí/No

Yes or No

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About this activity

Desafío de sí/no sobre resolución de conflictos

Created by

Mildred Morales
Mildred Morales
Mexico

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Resolución de Conflictos: Sí/No
 

Resolución de Conflictos: Sí/NoOnline version

Desafío de sí/no sobre resolución de conflictos

by Mildred Morales
1

La única forma de resolver conflictos es la confrontación directa.

2

Las emociones deben permanecer fuera del proceso de resolución.

3

La neutralidad no es importante para un mediador.

4

El enfoque cooperativo busca soluciones que satisfagan intereses de todos.

5

Un plan de acción acuerda responsabilidades y plazos para implementar la solución.

6

La escucha activa ayuda a entender las necesidades de la otra parte.

7

El BATNA es la mejor alternativa a un acuerdo, útil para decidir aceptar o rechazar propuestas.

8

La mediación facilita la comunicación entre las partes en conflicto.

9

La negociación ganancia total para una parte es el objetivo principal.

10

Se debe evitar establecer límites o reglas durante la negociación.

 
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