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Crossword Puzzle
Crossword Puzzle

Disposition Refresher 3: Comment Type Crossword

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Disposition Refresher 3: Comment Type Crossword

Crossword Puzzle

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About this activity

A review of Comment Types reviewed in any of the 3 Disposition Refresher training sessionss.

Created by

laura
laura
United States

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Disposition Refresher 3: Comment Type Crossword
 

Crossword Puzzle

Disposition Refresher 3: Comment Type CrosswordOnline version

A review of Comment Types reviewed in any of the 3 Disposition Refresher training sessionss.

by laura
1

If the customer is authenticated on the account, but then the customer doesn't respond after the authentication process.

2

You have attempted to open the interaction (said Hello) at least 3 times and received no response.

3

If a the customer want to make a specific change, remove, or update an email from an old or previous account. Proper authentication is needed for both accounts to make this change.

4

The 3rd party provides POA or Legal Guardianship documentation to CAREdocs email address showing we can discuss the account with the 3rd party.

5

This is what you will see in the comments, if on a previous interaction the representative could not authenticate the account (even with Path 3) and had to choose "Just Leave a Comment", from the dropdown menu on the Catalyst Authentication Screen.

6

Customers that contact us to report/complain about experiences they had with an Enrollment Representative.

7

How to provide education on the various self-serve or self-help options available to customers on standupwireless.com, including Apply Now,

8

The customer is unable to use their service due to the lack of a service balance for voice, text, or data

9

Some customers may have questions regarding our Top-up (plans) available for secondary SIM cards.

10

Customer is unable to make or receive calls due to Network issue determined after troubleshooting (NOT a balance issue).

11

Customer is unable to use data due to Network issue determined after troubleshooting (on a phone, rather than a tablet. NOT a balance issue).

12

The customer is unable to connect to the Internet (on their tablet, rather than their phone) or use data due to a Network issues the customer is experiencing. (NOT a data balance issue).

13

Customer contacted specifically due to the need to purchase a new phone. Offered customers BYOD options to purchase a device, such as an Amazon coupon offer.

14

Issues related to a physical SIM card not working with the device. (Device and SIM-related issues).

15

When the customer has an issue with an initial eSIM or wants to use an eSIM with a compatible device.

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12
2
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8
5
15
13
4
14
1
3
 
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