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Crossword Puzzle
Crossword Puzzle

Terminos Clave de Gestión y Servicio

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Terminos Clave de Gestión y Servicio

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About this activity

Descubre conceptos esenciales de negocio y calidad.

Created by

Jorge Mario Lopez Licona
Jorge Mario Lopez Licona
Colombia

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Terminos Clave de Gestión y Servicio
 

Crossword Puzzle

Terminos Clave de Gestión y ServicioOnline version

Descubre conceptos esenciales de negocio y calidad.

by Jorge Mario Lopez Licona
1

permiten controlar las operaciones o procesos en que se realizan en la organización

2

son un tipo de pregunta verbal o escrita que se relacionan a un grupo de personas determinado para tener información sobre un tema especifica

3

Plan de acción para alcanzar metas a medio o largo plazo.

4

Conjunto de principios que guían el comportamiento correcto.

5

Compromiso de la empresa de resolver defectos o cumplir condiciones.

6

Conjunto de acciones para dirigir recursos y procesos.

7

Estado de descontento respecto a un servicio o producto.

8

Propósito fundamental de una organización y su razón de existir.

9

es la forma en que tiene el cliente de mostrar su inconformidad con un producto o servicio

10

es la combinación de varias calidades intangibles como desempeño, esfuerzo, atención y otros tangibles

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