edOpp: 🏥A Day in the Front Office

Froggy Jumps

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Medical admin steps quiz

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RNPRPEPBESTIE

United States

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1	Gwyneth Tracy-Banta January 14, 2026	% 100	00:44

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Froggy Jumps edOpp: 🏥A Day in the Front OfficeOnline version Medical admin steps quiz by RNPRPEPBESTIE 1 A new patient calls requesting an annual physical with Dr. Patel. What should the CMAA confirm first before scheduling? a The patient’s preferred pharmacy b The patient’s insurance eligibility c The patient’s home address 2 The patient arrives for their appointment. What should the CMAA do before asking the patient to sign consent forms? a Ask the patient if they had breakfast b Verify the patient’s identity and insurance card c Collect the patient’s medical history 3 During the visit, the physician orders blood work. What should the CMAA do next? a Prepare the lab requisition and ensure it’s complete b Tell the patient to go to any lab they want c Wait for the lab to call for information 4 Lab results are received electronically. What should the CMAA do before printing them for the provider? a Email the report directly to the patient b Save it to a personal folder for convenience c Verify the patient name and date of birth on the report 5 After the visit, the CMAA begins the checkout process. What should be completed first? a File the chart back in storage b Review encounter form for accurate procedure and diagnosis codes c Collect copay and schedule the next appointment 6 The physician signs the encounter form. What is the CMAA’s next step in processing the superbill? a Submit the claim or forward to billing for processing b Shred the form after entering patient notes c Give the form back to the patient

Froggy Jumps

edOpp: 🏥A Day in the Front OfficeOnline version

Medical admin steps quiz

by RNPRPEPBESTIE

A new patient calls requesting an annual physical with Dr. Patel. What should the CMAA confirm first before scheduling?

The patient’s preferred pharmacy

The patient’s insurance eligibility

The patient’s home address

The patient arrives for their appointment. What should the CMAA do before asking the patient to sign consent forms?

Ask the patient if they had breakfast

Verify the patient’s identity and insurance card

Collect the patient’s medical history

During the visit, the physician orders blood work. What should the CMAA do next?

Prepare the lab requisition and ensure it’s complete

Tell the patient to go to any lab they want

Wait for the lab to call for information

Lab results are received electronically. What should the CMAA do before printing them for the provider?

Email the report directly to the patient

Save it to a personal folder for convenience

Verify the patient name and date of birth on the report

After the visit, the CMAA begins the checkout process. What should be completed first?

File the chart back in storage

Review encounter form for accurate procedure and diagnosis codes

Collect copay and schedule the next appointment

The physician signs the encounter form. What is the CMAA’s next step in processing the superbill?

Submit the claim or forward to billing for processing

Shred the form after entering patient notes

Give the form back to the patient

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

edOpp: 🏥A Day in the Front Office

Froggy Jumps

About this activity

Created by

Download the paper version to play

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edOpp: 🏥A Day in the Front OfficeOnline version

by RNPRPEPBESTIE

A new patient calls requesting an annual physical with Dr. Patel. What should the CMAA confirm first before scheduling?

The patient arrives for their appointment. What should the CMAA do before asking the patient to sign consent forms?

During the visit, the physician orders blood work. What should the CMAA do next?

Lab results are received electronically. What should the CMAA do before printing them for the provider?

After the visit, the CMAA begins the checkout process. What should be completed first?

The physician signs the encounter form. What is the CMAA’s next step in processing the superbill?

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