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Magia de la Satisfacción del Cliente

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Magia de la Satisfacción del Cliente

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Verdadero o falso sobre la orientación al cliente

Created by

Mireya
Mireya
Mexico

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Magia de la Satisfacción del Cliente
 

Magia de la Satisfacción del ClienteOnline version

Verdadero o falso sobre la orientación al cliente

by Mireya
1

La exposición recomienda aumentar la burocracia interna para mejorar la atención al cliente.

2

El 73% de los clientes se fidelizan principalmente por la publicidad agresiva de la marca.

3

Según el texto, la fidelización aumenta cuando se adopta una mentalidad de customer centricity.

4

Uno de los tipos de clientes según Harvard es el de 'Indecisos'.

5

Un primer paso para orientar la empresa al cliente es entender sus necesidades y valorar qué valoran.

6

El objetivo es convertir a la mayor cantidad de clientes en Rehenes sin cambiar la relación.

7

La comunicación eficaz se logra usando un lenguaje muy técnico y formal en todo momento.

8

La clasificación de Harvard propone cuatro tipos de clientes: Apóstoles, Rehenes, Terroristas y Mercenarios.

9

El mundo empresarial actual considera la satisfacción del cliente como clave del éxito.

10

Ofrecer un trato excelente y personalizado facilita la fidelización del cliente.

 
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