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Created by

Coordinacion Capacitacion
Coordinacion Capacitacion
Mexico

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by Coordinacion Capacitacion
1

Es una herramienta estratégica, pero para que funcione, debe descomponerse hasta el nivel operativo del agente o ejecutivo de cobranza.

2

El personal tipo D, es el personal Top, pero llegan a tener algunas dificultades o problemas con relación en operación o el producto de la cartera y eso nos frena a potencializarlo.

3

El supervisor debe adoptar un rol de coach de desempeño, yendo más allá de solo corregir errores.

4

El supervisor debe analizar la información para comprender errores y adoptar el rol de coach de desempeño, apalancando fortalezas y usando los KPSI para medir la evolución

5

PERSONAL TIPO "C" EL PERSONAL QUE SE PRESENTA EN ESTOS RUBROS, PUEDE SER POR SER NUEVOS INGRESOS, QUE NO CONOZCAN EL PRODUCTO O POCO CONOCIMIENTO DE LA INFORMACIÓN.

6

PERSONAL TIPO "A" SON PERSONAS CON LAS HABILIDADES TOTALMENTE DESARROLLADAS, TANTO EN HABILIDADES BLANDAS COMO HABILIDADES DURAS, PERMITEN AYUDAR AL PERSONAL DE NUEVO INGRESO

7

es una herramienta estratégica, pero para que funcione, debe descomponerse hasta el nivel operativo del agente o ejecutivo de cobranza. ES LA DEFINICIÓN DE BSC

8

¿EL SUPERVISOR TIENEN QUE ESTAL PENDIENTE DE TODO LO QUE HACEMOS DENTRO DE OPERACIÓN?

 
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