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Excelencia en la Atención al Cliente

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Excelencia en la Atención al Cliente

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About this activity

Desafía tu conocimiento sobre servicio excelente.

Created by

Sara Rosa
Sara Rosa
Spain

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Excelencia en la Atención al Cliente
 

Excelencia en la Atención al ClienteOnline version

Desafía tu conocimiento sobre servicio excelente.

by Sara Rosa
1

Los clientes siempre prefieren respuestas cortas y no se valoran explicaciones detalladas.

2

Un sistema de atención automatizado nunca debe personalizarse para el cliente.

3

Medir la satisfacción del cliente con encuestas ayuda a mejorar.

4

La empatía y la cortesía son claves en la atención al cliente.

5

La satisfacción del cliente no se ve afectada por la calidad del servicio.

6

Proporcionar soluciones claras y verificables genera confianza.

7

Si el cliente está molesto, es mejor transferirle la llamada sin intentar resolver.

8

Una atención al cliente excelente escucha activamente al cliente.

9

Las métricas de satisfacción no deben compararse entre equipos.

10

Resolver problemas en la primera llamada aumenta la satisfacción.

 
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