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Desafío 3: Hotel Hustle

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Desafío 3: Hotel Hustle

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About this activity

Mr. Johnson, the receptionist at a hotel in New York, needs to train his international staff to better assist guests.

In this challenge, participants will play matching useful English phrases with images or situations of common hotel room problems: lost keys, broken showers, room change requests, questions about breakfast, and more.

The goal is to practice and quickly recognize the correct phrase for each situation, helping the hotel staff respond clearly, politely, and effectively.

By completing the challenge, players will earn the Hotel Hero Badge, proving they can communicate in English in real customer service scenarios.

---

Mr. Johnson, recepcionista de un hotel en Nueva York, necesita entrenar a su personal internacional para atender mejor a los huéspedes.

En este reto, los participantes deberán jugar a emparejando frases útiles en inglés con imágenes o situaciones de problemas comunes en las habitaciones del hotel: llaves perdidas, duchas rotas, solicitudes de cambio de habitación, preguntas sobre el desayuno, entre otros.

El objetivo es practicar y reconocer rápidamente la frase correcta para cada situación, ayudando al equipo del hotel a responder con claridad, cortesía y eficacia.

Al completar el reto, los jugadores obtendrán la Insignia Hotel Hero, demostrando que saben comunicarse en inglés en escenarios reales de servicio al cliente.

Created by

Carmen Noguera
Carmen Noguera
Venezuela

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Desafío 3: Hotel Hustle
 

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Desafío 3: Hotel HustleOnline version

Mr. Johnson, the receptionist at a hotel in New York, needs to train his international staff to better assist guests. In this challenge, participants will play matching useful English phrases with images or situations of common hotel room problems: lost keys, broken showers, room change requests, questions about breakfast, and more. The goal is to practice and quickly recognize the correct phrase for each situation, helping the hotel staff respond clearly, politely, and effectively. By completing the challenge, players will earn the Hotel Hero Badge, proving they can communicate in English in real customer service scenarios. --- Mr. Johnson, recepcionista de un hotel en Nueva York, necesita entrenar a su personal internacional para atender mejor a los huéspedes. En este reto, los participantes deberán jugar a emparejando frases útiles en inglés con imágenes o situaciones de problemas comunes en las habitaciones del hotel: llaves perdidas, duchas rotas, solicitudes de cambio de habitación, preguntas sobre el desayuno, entre otros. El objetivo es practicar y reconocer rápidamente la frase correcta para cada situación, ayudando al equipo del hotel a responder con claridad, cortesía y eficacia. Al completar el reto, los jugadores obtendrán la Insignia Hotel Hero, demostrando que saben comunicarse en inglés en escenarios reales de servicio al cliente.

by Carmen Noguera
 
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