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Crossword Puzzle
Crossword Puzzle

MF1329 Tipos de clientes

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MF1329 Tipos de clientes
 

Crossword Puzzle

MF1329 Tipos de clientesOnline version

Averigua de que tipo de clientes se trata sabiendo como debes tratarlos

by Jonatan Orantos
1

Mantener la calma, escuchar sin interrumpir y ofrecer soluciones claras y realistas.

2

Ser cordial, agradecer su actitud y mantener una atención cercana y educada. No equivocarse en la elección

3

Ir al grano, agilizar el servicio y evitar explicaciones largas

4

Guiarle con opciones sencillas, mostrarle alternativas y resolver sus dudas paso a paso.

5

Ser preciso, cuidar los detalles y demostrar profesionalidad en cada respuesta.

6

Escuchar con respeto, no discutir, aportar datos fiables y guiar la conversación sin confrontación

7

Hacer preguntas abiertas, animarle a hablar y comprobar que entiende toda la información

8

Explicar el valor del producto, destacar ventajas y ser transparente con los costes.

9

Escuchar, pedir disculpas si procede y ofrecer una solución concreta o un procedimiento claro.

10

Reconducir la conversación con tacto, resumir y centrarse en la necesidad real.

11

Dar información justa y directa, ayudarle a decidir sin presionarle y confirmar que está satisfecho con la compra.

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