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Crossword Puzzle
Crossword Puzzle

Loyalitas Konsumen: Kosakata Kunci

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Loyalitas Konsumen: Kosakata Kunci
 

Crossword Puzzle

Loyalitas Konsumen: Kosakata KunciOnline version

Uji pemahaman tentang loyalitas pelanggan.

by Santi Ningsih
1

Kemampuan menjaga pelanggan agar tetap menggunakan produk atau jasa.

2

Perasaan puas terhadap produk/jasa yang mempengaruhi pembelian ulang.

3

Tindakan menyarankan produk kepada orang lain karena pengalaman positif.

4

Kesetiaan pelanggan dalam memilih merek secara konsisten.

5

Keyakinan terhadap kualitas dan komitmen merek.

6

Serangkaian interaksi pelanggan yang membentuk preferensi melalui layanan.

7

Kumpulan beleid atau fasilitas untuk menghargai pelanggan setia.

8

Dorongan pelanggan untuk mempengaruhi orang lain membeli produk.

9

Biaya yang digunakan ataupun dikeluarkan pelanggan untuk melakukan perpindahan merek

10

Pembentukan paangsa pikiran untuk memosisikan beberapa keunggulan produk di benak calon pelanggan

11

Usaha dalam menjadi salah satu faktor penting yang harus tetap dipertahankan

12

Informasi yang tersedia dalam barang atau jasa dalam harga dan manfaatnya

13

Calon konsumen yang mungkin membeli produk barang atau jasa

14

Konsumen melakukan pembelian produk secara teratur semua produk yang dipasarkan

15

Persepsi atau penilaian keseluruhan yang terbentuk di benak konsumen

16

Konsumen yang sudah mengetahui perusahaan yang menjual produk, tetapi saat ini masih belum mempunyai kemampuan untuk membeli produk

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