Matching Pairs Digital Tools and Business Functions MatchOnline version Pair each concept with its concise description highlighting digital impact. by Amar Ali 1 Focus groups via Zoom 2 Virtual property viewings 3 Online surveys 4 Reduced overheads 5 Stakeholder communication 6 Customer engagement 7 Measurable value 8 Online banking Reduces overheads and boosts efficiency Enables flexible remote participation Improved through email, websites, and platforms 24/7 access to financial services Fast, cost-effective feedback collection Using digital tools to engage customers Digital viewings increase accessibility Less need for physical stores and paper