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Clientes internos y externos en la Atención al Cliente

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Clientes internos y externos en la Atención al Cliente

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Distingue clientes internos y externos en la atención

Created by

Mayerlin Perigueza
Mayerlin Perigueza
Ecuador

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Clientes internos y externos en la Atención al Cliente
 

Clientes internos y externos en la Atención al ClienteOnline version

Distingue clientes internos y externos en la atención

by Mayerlin Perigueza
1

La comunicación interna eficaz facilita la resolución de incidencias que afectan a clientes externos.

2

La atención al cliente busca entender las necesidades de ambos tipos de clientes para mejorar la experiencia.

3

La calidad del servicio a clientes internos afecta la eficiencia y la calidad percibida por los clientes externos.

4

Un cliente interno es cualquier colaborador de la empresa que recibe servicios o atención interna.

5

Un cliente externo es quien compra y/o usa los productos o servicios de la empresa y no pertenece a ella.

6

Un descuento para un cliente externo siempre debe aplicarse sin consultar a otros departamentos internos.

7

El personal de ventas es siempre un cliente externo.

8

Un cliente interno nunca participa en la toma de decisiones que afecten a la experiencia del cliente externo.

9

La retroalimentación de clientes internos no debe compartirse con otros departamentos.

10

Los clientes internos y externos deben ser tratados exactamente igual en todas las situaciones sin ajustar el enfoque.

 
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