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If you wish, you can download a demo game here and test its integration:

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About this activity

Quizz rápido de servicio al cliente

Created by

yheimy lopez
yheimy lopez
Colombia

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Desafío de Atención al Cliente
 

Desafío de Atención al ClienteOnline version

Quizz rápido de servicio al cliente

by yheimy lopez
1

Mantener un tono profesional y empático ayuda a reducir la frustración del cliente.

2

Un cliente nunca debe volver a contactar si la solución es compleja.

3

Preguntar para confirmar la información clave evita malentendidos.

4

Las guiones de atención deben ser seguidos sin improvisar ni adaptar el mensaje.

5

Un buen agente de atención al cliente escucha activamente para entender la necesidad del cliente.

6

Siempre es mejor evitar responder con empatía para no dramatizar la situación.

7

Si el cliente solicita algo fuera de políticas, la mejor opción es negarlo sin explicar.

8

No es necesario registrar las interacciones con los clientes para mejorar el servicio.

9

Resolver el problema del cliente en la primera llamada se llama resolución en el primer contacto.

10

Ofrecer soluciones claras y realistas mejora la satisfacción del cliente.

 
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