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Crossword Puzzle
Crossword Puzzle

Términos Clave de FODA

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Términos Clave de FODA

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About this activity

Términos esenciales para análisis FODA.

Created by

EDNA CATALINA CAJARES
EDNA CATALINA CAJARES
Colombia

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Términos Clave de FODA
 

Crossword Puzzle

Términos Clave de FODAOnline version

Términos esenciales para análisis FODA.

by EDNA CATALINA CAJARES
1

Persona que compra o utiliza productos o servicios.

2

Conjunto de acciones o trabajos ofrecidos por una empresa para satisfacer necesidades.

3

Proceso de escuchar, ayudar y resolver dudas de la clientela.

4

Queja formal presentada por un cliente ante una empresa.

5

Compromiso de reparar o reemplazar un producto defectuoso según acuerdo.

6

Cuestionario o formulario para recoger opiniones de usuarios.

7

Acción de contestar a una consulta o solicitud.

8

Capacidad de entender y compartir sensaciones ajenas para tratar bien al cliente.

9

Plan general que define como alcanzar un objetivo.

10

Factor externo que pone en riesgo el desempeño.

11

Factor interno positivo que representa una ventaja.

12

Ayuda para que alguien. Alcance un objetivo.

13

Persona que crea, organiza y gestiona un proyecto.

14

Vinculado con normas jurídicas.

15

Bienes materiales disponibles para realizar actividades.

9
14
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13
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10
1
15
2
11
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5
12
 
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