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Etapas del servicio al usuario

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Etapas del servicio al usuario

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Created by

Mayerlin Perigueza
Mayerlin Perigueza
Ecuador

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Etapas del servicio al usuario
 

Etapas del servicio al usuarioOnline version

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by Mayerlin Perigueza
1

La etapa de recepción consiste en dar la bienvenida al usuario

2

Lo primera impresión se construye durante la etapa de recepción.

3

Preguntar y escuchar ayuda a identificar correctamente las necesidades

4

La identificación de necesidades solo requiere escuchar, no hacer preguntas.

5

Dar información confusa al cliente es parte del proceso

6

La orientación incluye explicar opciones, pasos o posibles soluciones.

7

No importa la calidad del servicio durante la ejecución, solo que sea rápido.

8

Cumplir con lo prometido es esencial en la ejecución del servicio

9

Lo despedida debe ser cordial y profesional.

10

En la despedida no es necesario verificar si el usuario quedo satisfecho

11

Agradecer al usuario por su visita o comunicación forma parte del cierre del servicio.

12

La retroalimentación del usuario ayuda a mejorar el servicio

 
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