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Froggy Jumps
Froggy Jumps

VALIDACIONES SOPORTE

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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

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VALIDACIONES SOPORTE

Froggy Jumps

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About this activity

CONTESTA RESPECTO A LAS VALIDACIONES GENERALES DE SOPORTE

Created by

Daniela Cortés
Daniela Cortés
Colombia

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VALIDACIONES SOPORTE
 

Froggy Jumps

VALIDACIONES SOPORTEOnline version

CONTESTA RESPECTO A LAS VALIDACIONES GENERALES DE SOPORTE

by Daniela Cortés
1

El servicio de internet se encuentra suspendido y el servicio al día ¿Que debo realizar?

2

En caso que un cliente sea HFC ¿Que debemos validar antes de iniciar el soporte?

3

Si se evidencia que la velocidad esta incorrecta en DLO o estadísticas de conectividad ¿Que proceso debo seguir?

4

Si el estado del módem indica Error (No registra Nodo) ¿Que proceso debo realizar?

5

Si el equipo no corresponde al que esta aprovisionado y S.A está dentro de horario ¿Como se procede?

6

Si el equipo no cuenta con luces encendidas

7

El cliente indica que movió el equipos de lugar.

8

¿En cuales aplicativos se validan si cuenta con Averia General?

9

Si el cliente menciona que el inconveniente es en un dispositivo únicamente, continuamos con el soporte en dicho dispositivo.

10

Si el inconveniente es porque el servicio no funciona del todo ¿Qué soporte debo realizar?

 
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