New Hire Review Game Activity #1

Froggy Jumps

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New Hire review material covered in Week 1 of training.

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Traci Tolles

United States

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New Hire Review Game Activity #1


Froggy Jumps New Hire Review Game Activity #1Online version New Hire review material covered in Week 1 of training. by Traci Tolles 1 Within how many days should a customer ideally report shipping damage? a Within 5 days of delivery b Within 3 days of delivery c Within 24 hours 2 What restocking fee applies to a Do Not Want return made between 90 days and 1 year after purchase? a 15% b 10% c 25% 3 Which of the following is one condition that automatically qualifies an order for an early replacement? a Order total over $500 b DNW Return reason c Order is less than 90 days old 4 When setting up a quote from the Order Screen, what button should you click instead of “Finalize Order”? a Save as Quote b Create Draft c Hold Order 5 If a quote is created by mistake or no longer needed, what status should it be changed to? a Closed b Archived c Rejected 6 Are quotes emailed to customers automatically or manually? a Manually b Automatically c System-scheduled 7 How long is a quote valid from the date it is sent to the customer? a 1 week b 3 weeks c 3 months 8 When applying a discount to a quote, should the amount be entered as a positive or negative number? a Positive b Negative c Either 9 What are the small rectangles on the Home Dashboard called? a Widgets b Tiles c Cards 10 How often should you check the “My Announcements” widget on the Home Dashboard? a Weekly b Daily c Only when notified 11 What icon do you click to favorite a gem? a Heart icon b Star icon c Pin icon 12 What are two ways you can share a link to a gem? a Screenshot it or print it b Drag and drop the gem into chat c Copy the URL or click the link icon at the top right 13 Where can you find filters to narrow your search results in Shelf? a In account settings b On the left sidebar or in the search bar c In the top menu only 14 What button do you click on an order screen in Admin to see the detailed stage of an order in the warehouse? a Show Workflows b Track Order c Order Progress 15 Which of the following is an example of a request that should NOT be made to the fulfillment center? a Adding extra padding to a package b Requesting extra copies of a packing slip c Requesting photos of an item before purchasing 16 In the new WMS, what does the “Manifested” stage indicate about an order? a The order is being picked b The order has been packed and a shipping label has been generated c The order has been delivered 17 In the current WMS, at what stage is the customer charged? a Shipped (Released) b Picked, Approved for Packing c Ready to be Picked 18 If an order total is under $1,000 and it is too late to cancel (but the item has not fully shipped), what should you do? a Cancel the order anyway b Offer a full refund immediately c Ask the customer to set up a return when they receive the package 19 Which delivery days does our UPS contract cover? a Monday – Friday b Monday – Sunday c Monday – Saturday 20 Are signatures required for UPS deliveries under our contract? a Yes b No c Sometimes 21 Where can customers add delivery instructions for UPS? a In the Shipping Instructions box of the order b At checkout on our site c UPS MyChoice account 22 A package is “lost” while on the way to the customer if there have been no tracking updates in how many business days? a 2 business days b 5 business days c 10 business days 23 UPS pickups can only be scheduled for which day at the earliest, when requested before cutoff time? a Same day b The following business day c 1 week's notice 24 True or False: Replacement parts usually have published manuals or spec sheets. a True b False c Sometimes 25 What keyboard shortcut is recommended for quickly searching within documents or webpages? a CTRL + F b SHIFT + F c CTRL + S 26 Where can you find calculators and small articles for DIY-related questions? a At checkout online b Our Brand page on the website c Resources tab on website 27 What is the best way to find past product answers in Slack channels? a Scroll through all messages manually b Use CTRL + F with the SKU or a specific keyword c Ask a team lead 28 True or False: We should rely on AI answers as always correct. a False b True c

New Hire Review Game Activity #1

Froggy Jumps

About this activity

Created by

Download the paper version to play

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New Hire Review Game Activity #1Online version

by Traci Tolles

Within how many days should a customer ideally report shipping damage?

What restocking fee applies to a Do Not Want return made between 90 days and 1 year after purchase?

Which of the following is one condition that automatically qualifies an order for an early replacement?

When setting up a quote from the Order Screen, what button should you click instead of “Finalize Order”?

If a quote is created by mistake or no longer needed, what status should it be changed to?

Are quotes emailed to customers automatically or manually?

How long is a quote valid from the date it is sent to the customer?

When applying a discount to a quote, should the amount be entered as a positive or negative number?

What are the small rectangles on the Home Dashboard called?

How often should you check the “My Announcements” widget on the Home Dashboard?

What icon do you click to favorite a gem?

What are two ways you can share a link to a gem?

Where can you find filters to narrow your search results in Shelf?

What button do you click on an order screen in Admin to see the detailed stage of an order in the warehouse?

Which of the following is an example of a request that should NOT be made to the fulfillment center?

In the new WMS, what does the “Manifested” stage indicate about an order?

In the current WMS, at what stage is the customer charged?

If an order total is under $1,000 and it is too late to cancel (but the item has not fully shipped), what should you do?

Which delivery days does our UPS contract cover?

Are signatures required for UPS deliveries under our contract?

Where can customers add delivery instructions for UPS?

A package is “lost” while on the way to the customer if there have been no tracking updates in how many business days?

UPS pickups can only be scheduled for which day at the earliest, when requested before cutoff time?

True or False: Replacement parts usually have published manuals or spec sheets.

What keyboard shortcut is recommended for quickly searching within documents or webpages?

Where can you find calculators and small articles for DIY-related questions?

What is the best way to find past product answers in Slack channels?

True or False: We should rely on AI answers as always correct.