New Hire Review Game Activity #2

Froggy Jumps

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About this activity

New hire material covered in week 2 of training.

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Traci Tolles

United States

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New Hire Review Game Activity #2


Froggy Jumps New Hire Review Game Activity #2Online version New hire material covered in week 2 of training. by Traci Tolles 1 A customer calls back with new information about an existing task on an order that is in “Claimed” status. What should you do? a Create a note on the task and move the task back to Pending b Assign the task to another rep c Delete the task and create a new one 2 True or False: A task that is in Completed status should still be noted if the customer has updates. a True b False c 3 A customer sends back their return without the RGA slip in the box. What type of task should you create? a Order Issue b RGA Status c Return Issue 4 A customer wants to change their return from replacement to refund, and their RGA is in Approved status. What do you do? a Create a Fulfillment task b Create an RGA Status Task and a starred note on the RGA screen c Cancel the RGA and set up a new one 5 When does a Warranty Task need to be created? a When the RGA tool prompts you to do so for a defective item b For all defective returns c Never 6 On the order screen, what color do POPEX line items turn when they ship? a Purple b Yellow c Green 7 For a POPEX “Damaged in Transit” return, which photos are REQUIRED before proceeding? a Only a photo of the damaged item b Photo of damaged item, photo of shipping box, photo of packing slip c No photos are required 8 True or False: A DNW RGA is created the same way for a POPEX item as it is for a non-POPEX item. a True b False c 9 When do customers get charged for POPEX items? a After delivery b When the item ships c As soon as the order is placed 10 Where should screenshots of customer-provided photos for POPEX returns be added? a Order notes b Task notes c Slack 11 If a customer is UNDER-shipped on a SKU, what are their two options? a Return everything and reorder b We can send them the missing items, or refund them for what they didn't receive c Exchange the items 12 If a customer is OVER-shipped on a SKU, what are their two options? a They can either send the extras back or keep them and be charged b They should refuse the delivery c Ask for a refund 13 A customer orders 2 thermostats and 2 gas valves but receives 1 thermostat and 3 gas valves. How would we report this? a Order Issue Task b False Quantity c Mis-Ship RGA 14 If a false quantity occurred on a POPEX shipment, what must you submit? a Product Support Task b Buying Task c Product Catalog Task 15 Which of the following is not considered a false quantity in a short-shipment situation? a Box was damaged or empty b Other packages are still in transit c All of the above 16 What is a PRO number? a The tracking number for a freight shipment b Order number for freight shipment c Serial number on a freight item 17 True or False: If a customer wants to return a freight item, this involves a freight task and an RGA. a False b True c 18 What is the charge for adding a lift gate to a freight order? a $10 b Free c $5 19 What is the difference between concealed cosmetic damage and concealed non-cosmetic damage? a Cosmetic damage occurs during shipping; non-cosmetic occurs in manufacturing b Cosmetic damage is external; non-cosmetic is internal c Cosmetic is minor damage; non-cosmetic impacts the function of the item 20 How long does a dock search typically take? a 2–3 business days b 4–6 business days c 7-10 business days 21 Which PEX fitting types require no tools? a Crimp fittings b Push-Fit fittings c Expansion fittings 22 Which PEX fittings are typically only compatible with PEX-A tubing? a PEX Expansion fittings b Crimp fittings c Clamp fittings 23 When a pipe is listed as ½” or ¾”, what dimension does this refer to? a Flow rate rating b Outside diameter (OD) c Inside diameter (ID) 24 Which type of fitting changes the direction of a pipe, commonly 90 degrees? a Coupling b Elbow c Union 25 How do adapters differ from regular fittings? a They are made only of metal b They are only used outdoors c They transition from one type of connection to another on each side 26 What is the difference between a blanket (party-level) tax exemption and a single-use (order-level) tax exemption? a Blanket applies to all orders a customer places, while single-use applies only to one specific order b Blanket applies to one order; single-use applies to all orders c Single-use renews annually; blanket must be renewed monthly 27 How can customers find where to apply for tax exempt status online? a On the Our Brands page of the website b By contacting customer service only c By typing “Tax exempt” into the search bar 28 After uploading a tax exempt form to Admin, where should we make sure to save it? a Google Drive b SharePoint c Shelf 29 How long does a customer have to request a refund on tax paid if they are exempt? a 90 days from the date of purchase b 60 days from the date of purchase c 30 days from the date of purchase 30 Which task is used to refund tax on past exempt orders? a Return Issue b Order Issue c Issue Credit

New Hire Review Game Activity #2

Froggy Jumps

About this activity

Created by

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New Hire Review Game Activity #2Online version

by Traci Tolles

A customer calls back with new information about an existing task on an order that is in “Claimed” status. What should you do?

True or False: A task that is in Completed status should still be noted if the customer has updates.

A customer sends back their return without the RGA slip in the box. What type of task should you create?

A customer wants to change their return from replacement to refund, and their RGA is in Approved status. What do you do?

When does a Warranty Task need to be created?

On the order screen, what color do POPEX line items turn when they ship?

For a POPEX “Damaged in Transit” return, which photos are REQUIRED before proceeding?

True or False: A DNW RGA is created the same way for a POPEX item as it is for a non-POPEX item.

When do customers get charged for POPEX items?

Where should screenshots of customer-provided photos for POPEX returns be added?

If a customer is UNDER-shipped on a SKU, what are their two options?

If a customer is OVER-shipped on a SKU, what are their two options?

A customer orders 2 thermostats and 2 gas valves but receives 1 thermostat and 3 gas valves. How would we report this?

If a false quantity occurred on a POPEX shipment, what must you submit?

Which of the following is not considered a false quantity in a short-shipment situation?

What is a PRO number?

True or False: If a customer wants to return a freight item, this involves a freight task and an RGA.

What is the charge for adding a lift gate to a freight order?

What is the difference between concealed cosmetic damage and concealed non-cosmetic damage?

How long does a dock search typically take?

Which PEX fitting types require no tools?

Which PEX fittings are typically only compatible with PEX-A tubing?

When a pipe is listed as ½” or ¾”, what dimension does this refer to?

Which type of fitting changes the direction of a pipe, commonly 90 degrees?

How do adapters differ from regular fittings?

What is the difference between a blanket (party-level) tax exemption and a single-use (order-level) tax exemption?

How can customers find where to apply for tax exempt status online?

After uploading a tax exempt form to Admin, where should we make sure to save it?

How long does a customer have to request a refund on tax paid if they are exempt?

Which task is used to refund tax on past exempt orders?