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Crossword Puzzle
Crossword Puzzle

Crucigrama de Experiencia de Cliente

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Crucigrama de Experiencia de Cliente

Crossword Puzzle

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About this activity

Términos clave para CX

Created by

jimmy aguirre
jimmy aguirre
Peru

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Crucigrama de Experiencia de Cliente
 

Crossword Puzzle

Crucigrama de Experiencia de ClienteOnline version

Términos clave para CX

by jimmy aguirre
1

métrica ampliamente utilizada para medir la lealtad de los clientes

2

Mide el esfuerzo que tiene que hacer una clienta o un cliente para completar una acción.

3

Mide la satisfacción de las usuarias y los usuarios con un producto, sitio web o servicio.

4

pronostica los ingresos totales que se pueden esperar de un cliente a lo largo de su relación con la empresa.

5

Analiza el tono emocional de los comentarios de los clientes en diferentes canales, como los tickets de soporte y las menciones en redes sociales.

6

tasa de clientes que cancelaron el servicio o producto de tu empresa en un período determinado

5
1
6
3
4
2
 
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