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Froggy Jumps
Froggy Jumps

Building Costumer Loyalty

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Building Costumer Loyalty

Froggy Jumps

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About this activity

Quiz TM 13 (kelompok 12)

Created by

Aulia SabrinaAnwar
Aulia SabrinaAnwar
Indonesia

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Building Costumer Loyalty
 

Froggy Jumps

Building Costumer LoyaltyOnline version

Quiz TM 13 (kelompok 12)

by Aulia SabrinaAnwar
1

Apa tujuan utama perusahaan menghitung Customer Lifetime Value?

2

Untuk membangun kepercayaan pelanggan, perusahaan harus kuat pada tiga aspek, yaitu…

3

Fokus utama customer equity dibanding brand equity adalah…

4

Aktivitas yang digunakan untuk menghitung biaya pelanggan secara akurat adalah…

5

Faktor yang membuat perusahaan sulit mengukur profit per pelanggan adalah…

6

Ada berapa kriteria mengidentifikasi komunitas merek

7

Tujuan utama mengukur kepuasan pelanggan adalah…

8

Mempertahankan pelanggan lebih murah dibanding mencari pelanggan baru karena…

9

Faktor utama yang memengaruhi penilaian pelanggan terhadap kinerja produk atau layanan adalah…

10

Salah satu alasan perusahaan mengukur kepuasan pelanggan adalah…

 
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