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Froggy Jumps
Froggy Jumps

El Clasificador de Frases

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El Clasificador de Frases

Froggy Jumps

(4)
Played 249
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About this activity

Reconocer las técnicas de comunicación oral en la atención al cliente, a través de ejemplos escritos.

Created by

Daysi Mejia
Daysi Mejia
Dominican Republic

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El Clasificador de Frases
 

Froggy Jumps

El Clasificador de FrasesOnline version

Reconocer las técnicas de comunicación oral en la atención al cliente, a través de ejemplos escritos.

by Daysi Mejia
1

"Lo que me está diciendo es que su internet no funciona desde ayer a las 3 PM, ¿es correcto?"

2

"A mí no me hable en ese tono, yo solo hago mi trabajo."

3

"Comprendo lo frustrante que debe ser no tener servicio durante el fin de semana."

4

"La política de la empresa no permite devoluciones en efectivo, solo cambios por otro producto."

5

"Mire, no tengo tiempo para eso, tengo más llamadas en espera."

6

"Haré el cambio de fecha de su cita ahora mismo, como usted solicitó."

7

"Entiendo que esté molesto, pero debe rellenar este formulario para poder procesar su queja."

8

"¿Entonces la caja que le llegó estaba vacía y no contenía el producto que pagó?"

9

"Suena como que esta situación le ha causado muchos inconvenientes, lamento que pase por esto."

 
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