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Froggy Jumps
Froggy Jumps

Quiz de Servicio al Cliente

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Quiz de Servicio al Cliente

Froggy Jumps

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About this activity

Casos prácticos y conceptos clave

Created by

Dilan Fuker Ferry Cardenas
Dilan Fuker Ferry Cardenas
Colombia

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Quiz de Servicio al Cliente
 

Froggy Jumps

Quiz de Servicio al ClienteOnline version

Casos prácticos y conceptos clave

by Dilan Fuker Ferry Cardenas
1

¿Qué es lo primero que debes hacer al saludar a un cliente?

2

¿Cuál es una buena técnica de escucha activa?

3

Si un cliente está molesto, ¿qué debes evitar?

4

¿Cómo debes manejar una queja correctamente?

5

¿Qué significa ofrecer una solución realista?

6

¿Qué papel juega el tono de voz en el servicio?

7

¿Qué debes hacer para conocer mejor un producto?

8

¿Qué expresión evita un buen cierre de atención?

9

¿Qué información es útil pedir al cliente?

10

¿Qué actitud fomenta la fidelización?

 
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