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Froggy Jumps
Froggy Jumps

El Clasificador de Frases

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El Clasificador de Frases

Froggy Jumps

Played 21
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About this activity

Reconocer las técnicas de comunicación oral en la atención al cliente, a través de ejemplos escritos.

Created by

Daysi Mejia
Daysi Mejia
Dominican Republic
This game is a version of
El Clasificador de Frases

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El Clasificador de Frases
 

Froggy Jumps

El Clasificador de FrasesOnline version

Reconocer las técnicas de comunicación oral en la atención al cliente, a través de ejemplos escritos.

by Daysi Mejia
1

"Entiendo que esté molesto, pero debe rellenar este formulario para poder procesar su queja."

2

¿Cuál es la finalidad principal de la escucha activa en atención al cliente?

3

¿Qué recurso ayuda a evitar malentendidos al responder?

4

¿Qué tono debe usarse con un cliente en desacuerdo?

5

¿Cuál es una pregunta adecuada para entender necesidades?

6

¿Qué elemento no verbal es clave en la atención al cliente?

7

¿Cómo debe cerrarse una conversación para dejar al cliente satisfecho?

8

¿Qué hacer ante una queja del cliente?

9

¿Qué hace una pregunta abierta útil?

10

¿Qué NO debes hacer al comunicarte por teléfono?

11

¿Qué acción mejora la comprensión durante la atención?

 
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