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Froggy Jumps
Froggy Jumps

Froggy Jumps on Core Values

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Froggy Jumps on Core Values

Froggy Jumps

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About this activity

Make way for Froggy. Match each example to the Core Value it represents and help Froggy get to the other side.

Created by

Astrid Ortega
Astrid Ortega
El Salvador

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Froggy Jumps on Core Values
 

Froggy Jumps

Froggy Jumps on Core ValuesOnline version

Make way for Froggy. Match each example to the Core Value it represents and help Froggy get to the other side.

by Astrid Ortega
1

CL llamó llorando porque no ha recibido actualizaciones de su caso, PO le dejó expresarse y brindó mucho HEART process hasta que CL se calmó y pudo ser transferido.

2

PO 1 notó que PO 2 está bajo en la métrica de QA, así que le escribe en Teams para darle unos tips de lo que podría implementar para subir el score

3

CL llama para pedir una representation letter, PO revisa y nota que no hay contrato firmado de parte del CL, así que trata de transferir con L30 pero no contestan, procede a dejar task detallado sobre el contrato para luego ayudar con la rep letter.

4

El proceso para lidiar con llamadas referentes a los TikToks que buscan desprestigiar la firma ha sido cambiado en multiples ocasiones; sin embargo, el departamento se ha logrado mantener actualizado con los SOPs y los scripts aprobados

5

Nos encontramos en el modulo 3.1 de los entrenamientos de la compañía y tenemos una practica para entender de mejor forma el concepto de tomar decisiones basándonos en datos

6

PO nota que cuando transfiere a un TM en específico de otro departamento, le desvía la llamada resultado en un servicio mediocre que se le está brindando al CL. PO reporta con su TL para que se lleve el feedback y se mejore el servicio a los CLs.

 
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