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Froggy Jumps
Froggy Jumps

Atención Inconformidades

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Atención Inconformidades

Froggy Jumps

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About this activity

Reta tu conocimiento sobre la atención de inconformidades.

Created by

Mariela Juarez
Mariela Juarez
Mexico

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Atención Inconformidades
 

Froggy Jumps

Atención InconformidadesOnline version

Reta tu conocimiento sobre la atención de inconformidades.

by Mariela Juarez
1

¿Cuál es el objetivo de este procedimiento de inconformidades?

2

¿A quién aplica este procedimiento?

3

¿Qué pauta rige la actitud del personal ante inconformidades?

4

¿En cuánto tiempo debe atenderse una inconformidad si no hay compromiso de servicio?

5

¿Dónde debe registrarse toda inconformidad?

6

¿Qué implica la clasificación de inconformidades?

7

¿Qué tipo de inconformidad se resuelve preferentemente en el acto con base en el historial?

8

¿Qué concepto cubre una inconformidad por cargos que no corresponden a energía?

9

¿Qué contiene la atención de inconformidades para cada caso?

10

¿Qué se debe hacer ante un recibo extraviado?

11

¿Qué se verifica para una demora en atención?

12

¿Qué es una 'falso contacto' en este contexto?

13

¿Qué significa 'sector fuera' según las inconformidades?

14

¿Qué implica una 'deficiencia de tensión'?

15

¿Qué debe hacerse con las inconformidades usadas para facturación modificada?

 
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