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Desafío: Servicio al Cliente

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Desafío: Servicio al Cliente

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About this activity

Ronda de preguntas sobre atención al cliente

Created by

Mariana Usuga
Mariana Usuga
Colombia

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Desafío: Servicio al Cliente
 

Desafío: Servicio al ClienteOnline version

Ronda de preguntas sobre atención al cliente

by Mariana Usuga
1

Un buen servicio al cliente escucha activamente para entender las necesidades del cliente.

2

El servicio al cliente se ocupa de resolver problemas y dudas de los clientes.

3

Los clientes prefieren respuestas cortas sin explicaciones, aunque necesiten ayuda.

4

La empatía ayuda a mejorar la experiencia del cliente.

5

El servicio al cliente no necesita medir la satisfacción del cliente.

6

Siempre hay que evitar pedir disculpas, incluso si hay un error.

7

El objetivo del servicio al cliente es fidelizar al cliente y mantenerlo satisfecho.

8

La retroalimentación de clientes no aporta mejoras al servicio.

9

Responder en un plazo razonable, por ejemplo dentro de 24 horas, es una buena práctica.

10

Un chat automatizado nunca debe transferir a un humano.

 
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