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Froggy Jumps
Froggy Jumps

Servicio al Cliente: Claves Clave

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Servicio al Cliente: Claves Clave

Froggy Jumps

Played 2
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About this activity

Fundamentos del buen servicio.

Created by

Moni
Moni
Colombia

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Servicio al Cliente: Claves Clave
 

Froggy Jumps

Servicio al Cliente: Claves ClaveOnline version

Fundamentos del buen servicio.

by Moni
1

¿Qué es lo primero que debe hacer un agente al recibir a un cliente?

2

¿Qué implica la empatía en el servicio al cliente?

3

¿Qué aspecto mejora la fidelidad del cliente?

4

¿Qué debe hacer un servicio al cliente ante una queja?

5

¿Qué beneficio tiene un servicio consistente?

6

¿Qué canal favorece una buena experiencia del cliente?

7

¿Qué indicador ayuda a medir la satisfacción?

8

¿Qué lenguaje evita la experiencia positiva?

9

¿Qué papel juega la formación en servicio al cliente?

10

¿Qué se logra al personalizar la atención?

 
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