1
After marking all phone numbers as "Do Not Call," in order to complete the Cease & Desist process users must complete this step.
2
If current, what is the default screen when retrieving a customer's account?
3
Upon initial notification of a customer's death, what should team members update the deceased flag indicator to reflect?
4
From what screen do you update a customer's geographic information?
5
The section at the top of each screen that shows the customer's name, SSN, and birthday.
6
This panel in DM allows users to roam the system. It stores account lists, related accounts, and quick links.
7
For lease accounts, this address is stored as the Garaging Address
8
Small pictures in DM that indicate important information to users
9
The only screen that has the "Additonal General Information" hyperlink
10
This tool shows step-by-step processes and simulations of procedures.
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