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Crossword Puzzle
Crossword Puzzle

Atención al cliente

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You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan
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Atención al cliente
 

Crossword Puzzle

Atención al clienteOnline version

Repaso de términos clave

by Ángeles MJ
1

Acción de escuchar, comprender y responder a las necesidades del cliente.

2

Persona que compra productos o recibe un servicio.

3

Intercambio de mensajes entre vendedor y cliente, de forma verbal o no verbal.

4

Datos que se transmiten en un solo sentido, sin respuesta inmediata.

5

Habilidad de atender activamente lo que expresa el cliente.

6

Capacidad de comprender cómo se siente otra persona.

7

Percepción positiva del cliente tras recibir un servicio.

8

Conjunto de acciones orientadas a cumplir o superar las expectativas del cliente.

9

Conjunto de acciones que una empresa ofrece para atender al cliente.

10

Intercambio de mensajes mediante palabras.

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2
4
3
7
5
9
8
1
10
 
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