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Desafío de Servicio al Cliente

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Desafío de Servicio al Cliente

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About this activity

Preguntas rápidas sobre servicio al cliente.

Created by

Paula Chinchilla Fonseca
Paula Chinchilla Fonseca
Costa Rica

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Desafío de Servicio al Cliente
 

Desafío de Servicio al ClienteOnline version

Preguntas rápidas sobre servicio al cliente.

by Paula Chinchilla Fonseca
1

La empatía y la escucha activa son habilidades clave en servicio al cliente.

2

Las encuestas de satisfacción evalúan la experiencia del cliente y ayudan a mejorar.

3

Un acuerdo de nivel de servicio (SLA) define tiempos de respuesta para incidencias.

4

El objetivo principal del servicio al cliente es vender sin importar la experiencia del cliente.

5

Si un cliente se queja, debe ignorarse si ya hay soluciones en la página web.

6

Las políticas de privacidad no son relevantes para el servicio al cliente.

7

El servicio al cliente busca resolver dudas y problemas de los clientes.

8

Los agentes deben evitar usar plantillas para parecer más naturales, aunque reduzca la consistencia.

9

La comunicación multicanal permite atender a los clientes por teléfono, chat y correo.

10

Responder siempre en menos de un segundo es una expectativa realista en todos los casos.

 
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